Services

 Healthcare & Medical

  • Appointment with physicians for Medical Billing Services
  • Front Desk Support for Medical Facilities
  • Patient Scheduling and Reminder Services
  • Insurance Eligibility Verification
  • Insurance Prior Authorizations
  • Prescriptions and Drugs

 Retailership

  • Direct TV
  • Xfinity
  • Centurylink
  • Viasat
  • Sprint
  • Frontier
  • Wind-Stream

  Financial Planning

  • Appointment with investors for Financial Planning
  • Appointment for Taxation Planning
  • Appointment for Wealth Management
  • Appointment for Asset Protection Planning

  Marketing Support

  • Lead data verification
  • Social Media Marketing
  • Digital Marketing
  • Satisfaction Surveys
  • Direct Response

 Email & Chat Support

  • 24/7 Live Agents
  • Help Desk
  • Live Chat Support Agent
  • Email Support Agent
  • Telemarketer
  • Sales Assistant

 Virtual Office Assistant

  • Remote Office Manager
  • Virtual Receptionist or Secretary
  • Faxes both inbound & outbound
  • Data Entry
  • Book Keeping

Hybrid Support

  • Solution One
  • We provide a full service call center solution for your business with our Agents handling all points of contact. This option is highly customizable. We work closely with you to ensure that your business culture and needs are fully represented in all areas during the onboarding process and setup. We ensure that the Agent representation you receive is what you truly need to help maximize your growth potential.
  • Solution Two
  • We provide your company with the cloud contact center software that gives the ability to utilize your current support team in an in-house call center type environment. We will walk you through the setup and implementation of the platform. We offer a higher degree of support than most competitors for smaller set-ups at a better price point.
  • Solution Three
  • This solution creates a blended team of your current support team and ours. We provide you with the complete package from Solution Two plus our Dedicated Agents. It adds an additional layer of peace of mind as you control when and how the call volume flows to our Agents. This also means that your overflow is documented in the same reporting logs and format as the calls your in-house Agents take.
  • Solution Four
  • You are a call center of your own or have your own support team and looking for call overflow support. Your calls can be forwarded to our Agents on our platform. This is a great solution that can include after hours or weekend support that you prefer not to handle; for small offices where support team is often on the go or distracted with other work.

"Customer Support Is Not A Service, It’s an Attitude"

Deliverables

24/7/365

Thanks to technology life and business often deviate from the traditional business hours, so can your support. We operate 24/7/365 at no additional cost in order to meet our US based clients international support needs.

US Based Support – Our Agents

All of our Agents, both remote and in-house are located within the US and are employed directly by Frontline Call Center. Our ideal Agent exhibits high touch phone skills, excellent written skills and are familiar with today’s technology. With strategic controls and technologically advanced monitored systems we provide an environment that enhances our employees strengths allowing them bring creativity, flexibility and dynamic performance to their jobs.

Surveys & Outbound Call Campaigns

The outbound component to customer care is often treated as the ugly step sister when in reality it can be a great opportunity to build sustainable communication and longevity with new or existing clients and customers. While we are not Telemarketers we do offer Data Verification for updating lead lists or CRMs, Event Notification/Registration and automated or manual Surveys.

Customer Relationship Management (CRM)

When it comes to all things customer care your CRM or database can be your most valuable asset. When customers, contacts and interactions are documented or logged by both the company directly and the agents providing the support it makes for transparency in handling with seamless real time first call resolutions. Call Dispositions can be tied in with your CRM in order to identify growth areas.

Admin Support

In addition to the traditionally outsourced support via Phone, Email and Chat we also offer administrative services. These can include one off projects, system monitoring, data compilation, software demonstrations, shipment or vendor coordination and content writing.

Consultation Services

Frontline Call Center is diverse both in the services we offer but also due to our experience and industry positioning. We know call centers and have won awards for our capabilities. Our CEO, Jill Blankenship and management team are experienced in creating support solutions for new and emerging technology. Hourly and on site consultation is available for the setup of your account with our center, using our outsourced agents or the setup of your own call center using inContact.

"Smarter Business Solutions. Better Customer Relations. "

Contact Us

Axe Marketing Solutions
2760 Forgue Dr, Suite 104, Naperville IL 60564

Phone: 773-598-0500
Email:   axemarketingsolutions@gmail.com

Follow us on social platform


© 2019 Axe Marketing Solutions
Powered by AXETECH SOLUTIONS.